Head of Quality Assurance of Academic Affairs, Pontificia Universidad Católica del Perú (PUCP)
Claudia Solís is an industrial engineer graduated from Pontificia Universidad Católica del Perú (PUCP) and a master’s in strategic business administration from Centrum Católica and Maastrich School of Management. She currently serves as head of the Quality Assurance Section of the Academic Affairs Office at PUCP. She is responsible for the organization and development of the institutional accreditation processes and for giving advice to the programs in their self-assessment processes either for continuous improvement or accreditation purposes.
Your continuous improvement program has not developed as you had planned. You notice that there are a couple of faculty members who have attitudes and behaviors that are not only negative but seem to affect the whole team. However, you’re not sure how to handle them. We will address this frequent situation by describing common […]