Quality Assurance Specialist, Academic Affairs Office, Pontificia Universidad Católica del Perú
Milagros Osorio is an educational psychologist from Pontificia Universidad Católica del Perú (PUCP), máster in psychopedagogy from Universidad de Barcelona, psychotherapist and coach from Instituto de Terapia Racional Emotiva (ITRE) and an ABET IDEAL Scholar. Currently, she is a specialist in quality assurance of the Academic Affairs Office at PUCP. She advises and helps higher education programs in their self-assessment processes with or without accreditation purposes, continuous improvement and quality assurance. In the last ten years she has advised the eight engineering programs of the PUCP that have achieved accreditation or reaccreditation with international accreditation models such as ABET and ICACIT, in simultaneous. As well, she advised two social sciences programs in their self-assessment and external evaluation processes, at the same time, and has been ensuring the implementation of the improvement plans. In addition, she is advising a science program in their reaccreditation process with a specific Mexican accreditation model for chemistry.
Your continuous improvement program has not developed as you had planned. You notice that there are a couple of faculty members who have attitudes and behaviors that are not only negative but seem to affect the whole team. However, you’re not sure how to handle them. We will address this frequent situation by describing common […]